Best AI Receptionists for HVAC Companies

ServiceTitan says the agent uses customer history, technician schedules, business capacity, scheduling, and dispatch data when handling calls. In a company-published Bill Joplin's Air Conditioning and Heating story, ServiceTitan reports more than 1,300 calls handled in just over three months, more than 90 percent resulting in booked jobs, and 72 percent completed without human intervention.

Avoca's company-published Aire Serv Granbury case says its AI absorbed inbound volume after the front office dropped from three people to one. Avoca reports that the booking rate remained above 90 percent through the summer, booked calls went to the unassigned tab in ServiceTitan, and complex situations were handed to the remaining human team member.

Sameday publishes an HVAC-specific product page and says its Launch package starts at $449 per month for 500 minutes, three locations, unlimited users, and professional scheduling for systems such as ServiceTitan. Its security page states that data is encrypted in transit and at rest, internal access is role-based and logged, and recording consent controls are available.

Smith.ai says its HVAC intake can collect system type, equipment age, service needed, urgency, property details, and preferred scheduling. Its Housecall Pro connection can create client records, add call summaries, and book service calls through the Housecall Pro online scheduling link. Paid AI plans start at $150 per month for 75 calls, and the service is month-to-month with 30 days' cancellation notice.

Recevia says its HVAC workflow captures equipment details, classifies calls as emergency, urgent, or routine, and ranks technicians using proximity, skills, status, and workload. It also describes certification gating and maintenance-plan priority. The $199 Essential plan lists 250 voice minutes, the dispatch engine, and unlimited Live Help handoffs.

Jobber documents 24/7 calls and texts, concurrent call handling, job scheduling through its online booking settings, request creation, appointment changes, recordings, transcripts, and keyword-based escalation to a person. A help page updated July 9, 2026 says the $29 add-on includes 30 conversations and $0.79 overages, while an add-on page updated August 13, 2026 says 100 conversations, so buyers should confirm the allowance shown in their account.

Dialzara says its HVAC agent asks about system failure, safety concerns, and temperature before escalating emergency calls to an on-call technician. The official page describes scheduling by availability, service area, and job priority, plus service-request delivery by email, text, or webhook. Business Lite starts at $29 per month for 60 minutes with a $0.48 per-minute overage.

Rosie describes 24/7 HVAC call answering, urgent-call sorting, notifications, recordings, and transcripts. Its $149 Scale plan includes 1,000 minutes, direct calendar booking, warm transfers, and live call transfers. The $49 Professional plan provides 250 minutes and can send appointment links by text, but does not list direct booking.

Goodcall's Starter plan costs $79 per month per agent, includes unlimited minutes and tokens, and covers 100 unique customers before a $0.50 per-customer overage. Goodcall defines a unique customer as a distinct phone number that interacts with the agent during the month. Goodcall documents forms, logic flows, transfers, and Zapier-based CRM connections. Its HVAC content describes emergency routing and scheduling, but buyers should require a live demonstration of the exact system record created.